TitleInterruption Practice Reduces Procedural Errors at the Post-Completion Step
Publication TypeConference Proceedings
Year of Conference2014
AuthorsZish, K, Trafton, JG
Conference NameProceedings of the Human Factors and Ergonomics Society Annual Meeting
Volume58
Number of Volumes1
Pagination265-269
Date Published10/2014
Abstract

Mitigating the effects of interruptions is important for tackling the increasing number of possible disruptions at home, at work, and online. Previous work has shown that the benefits of practice can decrease the amount of time it takes to resume a task after an interruption. This paper demonstrates that the same benefit can be extended to error rates at the post-completion step in a simulated computerized physician order entry (CPOE) system. This example of a real-world procedural task demonstrates that a general increase in interruptions leads to changes in performance for the final step of the task.

URLhttp://pro.sagepub.com/content/58/1/265.abstract
DOI10.1177/1541931214581055
Full Text
pdf: 
https://www.nrl.navy.mil/itd/aic/sites/www.nrl.navy.mil.itd.aic/files/pdfs/Zish_HFES%202014.pdf
NRL Publication Release Number: 
14-1231-1010